Troubleshooting

Common issues and their solutions when working with VisitorFilters.

Script Not Collecting Events

The dashboard shows no events after installing the collector script.

Verify the script is loading: Open browser DevTools → Network tab → filter by "vf.js". You should see a 200 response.
Check the Site ID: Ensure data-site matches your actual Site ID from the dashboard.
CSP blocking: Check the browser console for Content Security Policy violations. Add our domain to your CSP directives.
Ad blockers: Some ad blockers may intercept our script. Test in an incognito window with extensions disabled.
Domain verification: The site must be verified before events are processed. Check Sites → Status.

You've created a rule but it doesn't seem to be enforced.

Check priority: A higher-priority Allow rule may be matching before your block rule.
Rule is disabled: Ensure the rule's status is Active.
Condition mismatch: Double-check your condition configuration. Use the Rule Tester in the dashboard to simulate.
Cached response: If you're testing yourself, your browser may be serving a cached page. Clear cache or use incognito.

Your monthly event quota is depleting faster than expected.

Bot traffic: Bots generate events too. Add bot-blocking rules to reduce unnecessary event consumption.
SPA mode: If data-spa="true" is set, every route change counts as an event. Only use this for genuine SPAs.
Multiple script instances: Verify the script is only included once per page (check for duplicate inclusions in layouts/partials).

Webhook deliveries show as failed in the dashboard.

Endpoint unreachable: Ensure your server is publicly accessible and responding to HTTPS POST requests.
Timeout: Your endpoint must respond within 10 seconds. Process webhooks asynchronously.
Non-2xx response: Your endpoint must return a 200-299 status code to confirm receipt.
SSL certificate: Ensure your endpoint has a valid SSL certificate (self-signed certs are rejected).

Can't log in: Use the password reset flow. If email doesn't arrive, check spam folder.
2FA locked out: Use a recovery code. If you've lost recovery codes, contact support.
Email verification pending: Click "Resend verification" on the verification screen. Check spam folder.

If your issue isn't covered here: